<?xml version="1.0" encoding="utf-8"?>
<feed version="0.3" xmlns="http://purl.org/atom/ns#" xmlns:dc="http://purl.org/dc/elements/1.1/" xml:lang="en">
<title>Complete Performance</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/" />
<modified>2008-05-23T06:30:02Z</modified>
<tagline>working to get your teams working</tagline>
<id>tag:www.completeperformance.co.uk,2008://1</id>
<generator url="http://www.movabletype.org/" version="3.2">Movable Type</generator>
<copyright>Copyright (c) 2008, nickb</copyright>
<entry>
<title>Pitman Training</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/05/pitman_training.php" />
<modified>2008-05-02T07:05:25Z</modified>
<issued>2008-05-02T06:51:44Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.134</id>
<created>2008-05-02T06:51:44Z</created>
<summary type="text/plain">Pitman Training is a long established UK training brand : what is the connection with Complete Performance?</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Pitman Training have long been a market leader in B to C training development and skills learning . What they have not done to such a degree is B to B or team development . Following their approach to Complete Performance , a workshop has been created to support Pitman Training which will be facilitated by Nick Bishop .<br />
An exciting opportunity for both companies .<br />
To find out more please click on the link below.<br />
<a href="http://www.completeperformance.co.uk/archives/Manchester%20%20-%20seminar%20flyer.pdf">Download file</a></p>]]>

</content>
</entry>
<entry>
<title>Good working environment is key</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/04/good_working_en.php" />
<modified>2008-04-05T12:01:32Z</modified>
<issued>2008-04-05T11:53:10Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.133</id>
<created>2008-04-05T11:53:10Z</created>
<summary type="text/plain">A pleasant working environment is fundamental to getting the most out of employees working in an office, research has revealed.</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>To read more on this article , follow the link below</p>

<p><a href="http://www.callcentre.co.uk/c/portal/layout?p_l_id=259723&CMPI_SHARED_articleId=487511&CMPI_SHARED_CommentArticleId=487511&CMPI_SHARED_ImageArticleId=487511&CMPI_SHARED_ToolsArticleId=487511&CMPI_SHARED_articleIdRelated=487511">Link</a></p>

<p>What price are you prepared to pay to ensure that you have totally motivated staff?</p>]]>

</content>
</entry>
<entry>
<title>Complete Performance Learning</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/03/complete_perfor_2.php" />
<modified>2008-03-28T20:50:29Z</modified>
<issued>2008-03-28T20:36:07Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.130</id>
<created>2008-03-28T20:36:07Z</created>
<summary type="text/plain">We are incredibly excited to let you know in advance of a new Complete Performance development .</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Complete Performance are about to launch a learning site that will be packed with learning information , tips and ideas to help everyone with a passion for excellence to become even greater .</p>

<p>Contributions will come from a variety of sources including <u><strong>you. </strong></u></p>

<p>There will be opportunities for all users to contribute , to share ideas and best practice .</p>

<p>The greatest managers ensure that within their teams they have the right blend of skillls , talents and personalities. <br />
In the same way , the new learning site will allow an exchange of ideas and learnings to allow everyone to flourish and develop.</p>

<p>We are brilliant 90% of the time but only focus on the 10% when we are not quite at our brilliant best.<br />
Through the new Complete Performance Learning site we will ensure that everyone works to their potential all of the time .</p>

<p>The supporting web address of the Complete Performance Learning site will be released during April.</p>]]>

</content>
</entry>
<entry>
<title>All in the mind</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/03/all_in_the.php" />
<modified>2008-03-08T13:26:21Z</modified>
<issued>2008-03-08T12:34:31Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.129</id>
<created>2008-03-08T12:34:31Z</created>
<summary type="text/plain">Watching the build up to the FA Cup tie at Old Trafford , David James has confirmed its all in the mind. </summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>The Sky Sports build up had an interview with England and Portsmouth goalkeeper David James . Watching his warm up and listening to the interview it became apparent of the work that has been done to prepare him mentally . In his own words " you can prepare physically and nutritionally but ultimately the battle is in the mind".</p>

<p>In the warm up James was mentally creating pictures and visualising the actions that would deliver a great performance .</p>

<p>In life and hence our chosen business we too often think the wrong way and allow ourselves to be influenced by our negative self talk when for most of the time we will be outstanding .</p>

<p>If you manage staff , make sure that you mirror the behaviours that you coach and that your coaching sessions allow the person being coached to know that they have the tools and the support to deliver an outstanding performance .</p>

<p>To see how Complete Performance have helped two different sectors : education and charity , please refer to our client experiences : <em><strong>Education Sector </strong></em> and <em><strong>Macmillan Cancer Support staff conference.</strong></em></p>]]>

</content>
</entry>
<entry>
<title>People that inspire</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/02/people_that_ins.php" />
<modified>2008-02-02T10:51:17Z</modified>
<issued>2008-02-02T10:37:32Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.128</id>
<created>2008-02-02T10:37:32Z</created>
<summary type="text/plain">Individuals that give us the inspiration to achieve great things . What a privigilige to hear about one from a course delegate.</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Complete Performance started its delivery with NHS Direct this week :  A Leadership Development programme to all 249 Team Managers over 24 months . </p>

<p>Part of a workshop allowed for discussions of inspirational events and the people that created them : Imagine my delight to receive an email from a delegate about hers : please do read the attachment .</p>

<p><a href="http://www.completeperformance.co.uk/Individuals%20that%20inspire%20JK.pdf">Download file</a></p>

<p>Be great yourself.</p>]]>

</content>
</entry>
<entry>
<title>The passing of an inspiration</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/01/post.php" />
<modified>2008-01-12T11:04:59Z</modified>
<issued>2008-01-12T10:25:58Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.127</id>
<created>2008-01-12T10:25:58Z</created>
<summary type="text/plain"> Sir Edmund Hillary RIP : The passing of a man who lived his dreams.</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Sadly Sir Edmund Hillary passed away this week : Even those whose achievements are inspirations for us are human after all.</p>

<p>The first person to conquer Everest in May 1953 : The inspirational achievements which ought provide everyone with the belief that we all possess the potential to do extraordinary things .</p>

<p>What a shame that so much emotion is wasted on neagtive thoughts and not our understanding of how we can create powerful mental pictures : in turn helping us to achieve oustanding performances .</p>

<p>What a shame  that far too many visualse the wrong way : the fear of failure and not visualising the excitement of success : what can we all achieve if we have no fear of failure ?</p>]]>

</content>
</entry>
<entry>
<title>Ten ways to improve team performance</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2008/01/ten_ways_to_imp.php" />
<modified>2008-01-01T10:34:46Z</modified>
<issued>2008-01-01T10:25:17Z</issued>
<id>tag:www.completeperformance.co.uk,2008://1.126</id>
<created>2008-01-01T10:25:17Z</created>
<summary type="text/plain">Our ten ways to improve team performance document has been used in a number of previous publications but we still get asked about the very same topic. </summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Now available as a PDF document to download .<br />
What a great time to use as a check list as we approach a New Year .<br />
Whatever you do , be brave and be the brilliant best that your unique potential will allow.<br />
Happy New Year. <br />
<a href="http://www.completeperformance.co.uk/archives/Top%20Ten%20Tips%20for%20Team%20Performance.pdf">Please click here to download file</a></p>]]>

</content>
</entry>
<entry>
<title>NHS Direct Leadership Development Programme</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/12/nhs_direct_lead.php" />
<modified>2007-12-27T06:17:51Z</modified>
<issued>2007-12-27T06:07:14Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.125</id>
<created>2007-12-27T06:07:14Z</created>
<summary type="text/plain">Complete Performance has been chosen by Qualifi to deliver a 24 month &quot;Leadership Development Programme&quot; into the NHS Direct.</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>The programme will cover ten management modules in four delivery groups over the next 24 months : 248 Managers will benefit from the programme.</p>

<p>The project has already begun as a half day induction for all candidates has been provided.</p>

<p>An intercative tool is being created so that all who attend the 64 day programme can interactively communicate and share best practice .The personal applications of the learnings can be discussed to develop continuous self development for all.</p>]]>

</content>
</entry>
<entry>
<title>Have a great Christmas and an even better 2008</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/12/have_a_great_ch.php" />
<modified>2007-12-27T06:06:07Z</modified>
<issued>2007-12-27T05:48:30Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.124</id>
<created>2007-12-27T05:48:30Z</created>
<summary type="text/plain">With all the hussle and bussle that Christmas can be , take a few moments to reflect.</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>We sometimes forget the real meaning of Christmas with all the frenzy that Christmas has become.<br />
 <br />
Step back for a few minutes and do something for someone less fortunate than you:the magnitude of your kindness does not matter:someone will be very grateful and you will also increase your own feelings of self worth and motivation.The more often that you can do similar deeds,the greater your feel good factor will become,and of course more less fortunate people will benefit.</p>

<p>Have a fantastic Christmas.  </p>]]>

</content>
</entry>
<entry>
<title>Build a winning business</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/10/build_a_winning.php" />
<modified>2007-10-22T12:16:25Z</modified>
<issued>2007-10-09T08:23:41Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.123</id>
<created>2007-10-09T08:23:41Z</created>
<summary type="text/plain">Benefit from a series of exciting Interactive workshops at Aintree race course : Develop yourself and your staff and create a winning business</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>The <strong><em>Winning Business Series</em></strong> is designed to help businesses grow by developing key individuals within those businesses . </p>

<p>The workshops are highly interacttive and practical with the benefits going straight back to your bottom line .</p>

<p>Complete Performance Director , Nick Bishop will be delivering two sessions on the 14th and 28th November : The same two sessions twice due to demand : "Developing Personal and Team Performance" and " Creating a winning team culture" .</p>

<p>For  full details and booking arrangements , please view the PDF below .</p>

<p><a href="http://www.completeperformance.co.uk/archives/WINNING.PDF">Download file</a></p>

<p></p>

<p></p>

<p></p>

<p><br />
</p>]]>

</content>
</entry>
<entry>
<title>Overseas Developments</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/09/overseas_develo.php" />
<modified>2007-09-29T11:43:59Z</modified>
<issued>2007-09-29T11:32:21Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.121</id>
<created>2007-09-29T11:32:21Z</created>
<summary type="text/plain">Understand how Complete Performance Director , Nick Bishop is helping to support the development of the Customer Service and Contact Centre profession in emerging BPO regions </summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>With the ongoing success of the delivery of BTEC Career Path for Contact Centres in the UK , it was only a matter of time before emerging BPO sites became an area for skills development .</p>

<p>The African Academy of Excellence initiative ( http://www.african.ae.org ) is focused on providing the skills available through the BTEC Career Path in Botswana initially . </p>

<p>With Botswana having a fast growing economy and a government keen to develop the "blue chip " market , the delivery of the qualifications into a this new market is a prime opportunity to allow Botswana to develop into a leading player .</p>

<p>Nick Bishop will lead on the training programme delivery and quality assurance by assisting partner organisatiions in the country .</p>

<p>Within Customer Service and Contact Centres , the world is but a small place !</p>]]>

</content>
</entry>
<entry>
<title>Business development news</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/06/business_develo.php" />
<modified>2007-06-02T07:34:14Z</modified>
<issued>2007-06-02T07:25:25Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.116</id>
<created>2007-06-02T07:25:25Z</created>
<summary type="text/plain">Every business evolves and grows . Every business must also find improved methods in developing its customer offering .  </summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Complete Performance is no different . With the increase in demand for "Career Path" offering professional qualifications into the customer management and contact centre professions , Complete Performance is evolving ...Keep watching this page for a news release .  </p>]]>

</content>
</entry>
<entry>
<title>Complete Performance and Teleresources joint venture</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/05/complete_perfor_1.php" />
<modified>2007-06-01T09:24:17Z</modified>
<issued>2007-05-31T17:50:51Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.114</id>
<created>2007-05-31T17:50:51Z</created>
<summary type="text/plain">Complete Performance and Teleresources Consultancy have launched a test initiative to assist recruitment within contact centres , another initiative to create careers and not jobs .</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>The information contained below is a preview of a "press release" being sent to relevant industry specialists .<br />
<strong></p>

<p><a href="http://www.completeperformance.co.uk/Microsoft%20Word%20-%20TC%20Complete%20-%20call%20centre.pdf">Please click here to download PDF document</a></p>

<p>Teleresources Consultancy was established in 1996 and is a specialist call centre recruiter focusing on roles from agent through to director level including telesales, customer service and telemarketing. </p>

<p>Complete Performance Director Nick Bishop commented " <em>It is a great opportunity for companies to use a recruitment consultancy that understand the values of professional development . We are delighted to have the chance to test the market with Teleresources who share our values of lifetime learning".</em></p>]]>

</content>
</entry>
<entry>
<title>Southern Counties Local Authorities Sector</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/03/southern_counti.php" />
<modified>2007-04-07T11:09:50Z</modified>
<issued>2007-03-31T01:33:23Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.113</id>
<created>2007-03-31T01:33:23Z</created>
<summary type="text/plain">Ten top tips to improve team performance issued to 650 southern local authorities </summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Below are the top tips supplied by Complete Performance for a Southern Counties local authorities newsletter. This is published by Brian Cox of Foresight Consulting.<br />
<a href="http://www.completeperformance.co.uk/Ten%20ways%20to%20improve%20team%20performance%20Final%20PDF.pdf">Please click here to download PDF file</a></p>]]>

</content>
</entry>
<entry>
<title>Welsh Contact Centre Assembly  presentation</title>
<link rel="alternate" type="text/html" href="http://www.completeperformance.co.uk/archives/2007/03/welsh_contact_c_2.php" />
<modified>2007-04-07T11:11:28Z</modified>
<issued>2007-03-31T00:32:52Z</issued>
<id>tag:www.completeperformance.co.uk,2007://1.112</id>
<created>2007-03-31T00:32:52Z</created>
<summary type="text/plain">The presentation delivered to the Welsh Contact Centre Assembly is found here</summary>
<author>
<name>nickb</name>

<email>nick@businessperformancecoach.co.uk</email>
</author>
<dc:subject>news</dc:subject>
<content type="text/html" mode="escaped" xml:lang="en" xml:base="http://www.completeperformance.co.uk/">
<![CDATA[<p>Nick Bishop , Director of Complete Performance was a guest speaker at the Welsh Assembly Thursday 29th March. The presentation can be found below. Please note that this is  a summary only and not the full programme of learning modules.<br />
An international version of this will be delivered when Nick Bishop visits Bulgaria to speak to Bulgarian business leaders at the embassy.<br />
<a href="http://www.completeperformance.co.uk/archives/CPAcademy_WelshForum.ppt"> Please click here to download Powerpoint Presentation</a><br />
</p>]]>

</content>
</entry>

</feed>