Browsing Category 'Learning Blog'

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Management

It starts with creating an environment where staff have the belief and not just the opportunity.

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Complaints

One unhappy customer tells 10 to 15 others about their bad experience. If it’s really bad they’ll tell the whole world. For every complaint that could be made, around 20 people don’t bother. This means 20 lost opportunities to improve your business.

If you handle a complaint badly or with a ‘couldn’t care less’ attitude or, worse still, if you hide behind the ‘rule book’, you will lose that customer for good. You can’t afford to lose even 50p because this will mount up according to something known as the multiplier effect.

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Motivation

Managing a team is challenging at the best of times, while it is hoped that they are all working with a shared sense of purpose, they will all have a variety of drivers and emotional needs. How well do you know your team and how well are you both managing them and getting feedback from them?

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Dancers

‘I can’t’ is easier than ‘I can’ …but does it have to be? For this fine dancer no such meaning of ‘I can’t’.

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Attitude

Jun 24, 2011 No Comments

Attitude

We choose our attitude …Which one do you choose ?

John is the kind of guy you love to hate. He is always in a good mood and always has something positive to say.

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The importance of High Morale

When a team is winning, morale is high…And if morale is high, the team is in a position to win but what comes first?

High morale or winning? Most likely high morale, because high morale magnifies everything positive that is happening in the team.

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Piano

Far too often in life we create barriers, we think of reasons why we cant achieve, we put negatives before positives ……but what if? What if we had an attitude like this …?

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Receptionist

Too often, the receptionist or the person that answers the telephone are overlooked in generating business sales …….They are not physically selling your business, opening doors and closing deals or servicing existing accounts ……Or are they? And even worse, how much business could they lose you?

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Jane Tomlinson

It’s so important in life to learn from moments of inspiration; too often we tend to look outside of our own circles, a shame because inspiration can be found all around us if we look carefully. We should perhaps start with ourselves!

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Who Moved My Cheese?

I was given this book by my previous manager upon promotion to my current role. I suppose the first thing that intrigued me about the book was its size – like most management professionals I work long hours and have little time to read. The second was the title.

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Learning Blog