As both the author and lead Speaker for the Advanced Certificate in Customer Service Excellence (ACCSE™) course which received great acclaim in South Africa, Nick will be delivering this programme both in the UK and overseas.

After an approach from The International Academy of Project Management, a new five day course has been created “Delivering World Class Customer Service” with the first programme in S.Africa, w/c 24th October.

Complete Performance is delighted to form a link with Call Britannia to help to plan a North-West version of the existing Croydon business centre and Head Office.

The sun comes out, we dash to catch some sun, we eagerly await the weather forecast, we have big smiles on our faces and all of a sudden, life feels so good!

The Customer Service Training Awards and Customer Experience Awards are now open for entries. If you wish to nominate someone, please let me know. The pre-launch interest has been massive.

The last 18 months has seen Nick Bishop spending one week every month working on a skills development project in Botswana, funded by their government and delivered in partnership with the Botswana Business School.

With five years of workshops, facilitation days, team coaching and speaking at events and conferences, a lot of time has been spent listening to people and discussing team challenges.

Companies and teams take on new staff (the marriage) having advertised, interviewed, tested and offered (the courtship), only for longer term disillusionment in many occasions (the divorce).