Customer service is, to customers, one of the most visible and significant aspects of their perceptions of the organisation. It will shape their opinions and will often be the differentiator even above pure price. For customers the quality of customer service determines whether to buy, and particularly whether to remain a customer.
Facilitation in the literal sense is ‘to free from difficulties or obstacles’ and ‘to make things easier’.
The benefits of Complete Performance Workshop facilitation allows your whole team to actively participate.
All team members can add value and should be able to contribute; your whole team should have the opportunity to play a part.
A Complete Performance workshop delivers this.
We all have unique talents and can continually develop new skills, often a special ability acquired by training.
We prefer to call our sessions ‘Skills workshops’ as to learn we also need to engage with others and at the same time learn from our shared experiences.
We provide front line managers in sales and service sectors with the necessary coaching skills to produce high performing teams. Surely that’s what you want?
Consider how our four point process can work for you.
In partnership with employers, sector skills councils and awarding bodies, we are able to bring together a variety of models to offer accredited training but in a way that creates an ongoing portfolio of learning from pre-employment through to university level.
By gaining industry recognition and qualifications your staff will grow in both esteem and also professional status.
Within your teams there will always be times when the mood drops, the energy seems to have disappeared and morale suffers. The results and performance will be impacted upon. A simple way to keep both mood and morale high is to engage in a series of short sharp two hour energiser sessions.
Often a thought provoking talk from an external and experienced voice will allow your team to think about things in a new light.