We provide front line managers in sales and service sectors with the necessary coaching skills to produce high performing teams. Surely that’s what you want?
Consider how our four point process can work for you.
1. Together we agree performance coaching objectives
It is critical to the success of the process that senior managers understand how an effective coaching programme works and the benefits that can be derived.
We will work closely with your senior management team to agree a set of relevant objectives for the coaching programme so they can be sure that it matches their business goals and aspirations.
We are keen that the the impact of the programme delivers long term benefits to your organisation and isn’t seen as just a quick fix. We will continue to work with your senior managers to help ensure this happens.
2. Develop performance coaching skills
By a combination of activities including a group overview followed up by individual sessions with each of your front line managers; we will develop the skills needed to become fully proficient in staff coaching.
Where needed, we will run training courses on the basics of coaching and staff development for the whole front line management team. This will provide a full understanding of the process and a basis for the more individual mentoring activities.
3. Performance coaching becomes second nature
Having ensured that the basic skills are in place, we now focus on embedding those new skills into your organisation. We will plan individual mentoring programmes based upon each person’s current skills set and capabilities, and agree them with senior management and the individual concerned.
Subsequently the sessions with your front line managers will include one-to-one mentoring as well as detailed observations and assessments of the various aspects of their role. For example, this could include attending team meetings, or return to work interviews. We will then provide feedback to the manager afterwards.
4. Review performance coaching success
Uniquely in the field of staff development consultancy, Complete Performance is committed to a quantifiable assessment of the success of the work we deliver. Right from the outset, we work with you to define how you can measure the success of our coaching programme. This means that the outcomes must be quantifiable so it will be easy for you, and us, to gauge the success of the programme.
We can talk with you to agree which parts of the four point plan will work best for you.